AI-POWERED IVR SYSTEM
Conversational IVR
IVR for secure payments with artificial intelligence and text to speech
Easily organize the flow of all your business interactions
Maximize the performance of your processes with a Cognitive IVR
Turn your IVR solution into a conversational self-service experience.
By using advanced technologies like Text To Speech, Speech Recognition, and Machine Learning, you can boost improvements in your customer experience while optimizing your processes and reducing costs
Design memorable experiences with Interaction Studio Design
A powerful drag-and-drop development framework where you can configure attention strategies (IVR - IMR) and route conversations in an omnichannel environment.
Con Interaction Studio personalizar su servicio y automatizar procesos será mucho más fácil.
Provide personalized responses by integrating the IVR
Connect your IVR with your company's core systems to provide personalized responses based on the customer, their query, and other variables.
The automation of services will allow you to provide faster responses at all times, improving the customer experience while reducing operational times.
Improve customer experience with Call Deflection
Incorporate redirection options to digital channels such as WhatsApp so that your customer can choose to stay online or continue their process without having to wait.
With Call Deflection, you can reduce abandonment rates, waiting times, and improve your customers' experience.
Payment IVR where security is the most important thing
Integrate payment gateways to the IVR system securely.
Avoid fraud or theft of sensitive data and meet the demands of financial institutions to certify your process.
A modular system with all the necessary functions for an efficient operation
ACD
Automatic and omnichannel distribution of interactions.
Recorder
Omnichannel recorder of audio, context, screen, and text.
Dialer
Predictive, progressive, preview and power dialer.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
