Turn your IVR solution into a conversational self-service experience.
By using advanced technologies like Text To Speech, Speech Recognition, and Machine Learning, you can boost improvements in your customer experience while optimizing your processes and reducing costs
A powerful drag-and-drop development framework where you can configure attention strategies (IVR - IMR) and route conversations in an omnichannel environment.
Con Interaction Studio personalizar su servicio y automatizar procesos será mucho más fácil.
Connect your IVR with your company's core systems to provide personalized responses based on the customer, their query, and other variables.
The automation of services will allow you to provide faster responses at all times, improving the customer experience while reducing operational times.
Incorporate redirection options to digital channels such as WhatsApp so that your customer can choose to stay online or continue their process without having to wait.
With Call Deflection, you can reduce abandonment rates, waiting times, and improve your customers' experience.
Integrate payment gateways to the IVR system securely.
Avoid fraud or theft of sensitive data and meet the demands of financial institutions to certify your process.
Automatic and omnichannel distribution of interactions.
Omnichannel recorder of audio, context, screen, and text.
Predictive, progressive, preview and power dialer.
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
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