Mitrol | Video Call Software for Contact Center

VIDEO CALL SOFTWARE FOR CONTACT CENTER

Video Call

Attend to your customers face to face, no matter where they are or what device they use.

Collaborative chat, call and video call solution from your website

How does the video call solution work?

At Mitrol, we have integrated the video call as a contact channel within the omnichannel Cloud Contact Center platform.

This means that you can enjoy all the advantages of the system: chatbot, interaction recording, metrics, online supervision and ACD orchestration rules.

The best of face to face and telephone service in a single service

With encrypted WebRTC technology, you can connect with your customers without them needing to download plugins or access applications outside of your website.

Provide a memorable experience where your customers can have a face to face service without leaving their home.

Collaborate with your customers at the highest level

Using Mitrol technology, you will not only provide a video call service to your customers, but you can also exchange messages and share documents online to meet any business need.

The customer can share their screen to be assisted without any security risk.

Improving the experience, reducing costs and increasing income is possible

Better Experience

Incorporate the best of face to face attention in your contact center to provide a memorable experience for your customers.

Lower Cost

Incorporate a virtual office into your business and reduce physical office costs while maintaining closeness with your customers.

Higher Income

Increase your income by building loyalty with your customers through unique attention, without them having to leave their home.

DISCOVER MORE ABOUT MITROL

Boost your business

Schedule a demo with one of our experts and discover the benefits of using Mitrol.