HOW WE DO IT
We have an infallible method for your success
We are a multidisciplinary team of creative minds, united by the passion to transform business communication. With creativity and experience, we solve challenges and create innovative solutions so our clients can drive their business forward.
Activation
Activation of the host with over 99.7% uptime and system presets.
Configuration
Setup of traditional routing and deployment of AI-powered bots.
Customization
Training, alert configuration, customized dashboards, and reports.
Optimization
Supervised bot training and improvements in traditional orchestration.
Scope
We focus on both technical scope and business objectives.
Design
We design a solution for your business needs.
Development
We develop and customize the system to provide you with a great management experience.
Deploy & Training
We deploy and work alongside you to ensure optimal knowledge transfer.
Go Live
With the solution up and running, we stay by your side to adjust whatever is needed and ensure a memorable customer experience.
Professional Services
From Zero to One
At Mitrol, we believe technology should be intuitive, user-friendly, and useful.
Our Solutions team is dedicated to bringing that vision to life, designing solutions that range from process optimization to complete digital transformation.
Our 24/7 Support team will be here for you whenever you need it.
With expert assistance and quick solutions, we'll help you overcome any obstacles and continue enjoying uninterrupted software.
Our Customer Success team is dedicated to helping you make the most of our solutions, guiding you every step of the way to success.
From implementation to ongoing optimization, we'll work with you to ensure you reach your goals and exceed your expectations.
Team
Experts and Passionate about AI & CX
We are a team of over 100 people who love what we do. That passion drives us to constantly innovate, developing technological solutions that provide real value to our clients.
Inés Montero
Maximiliano Sassi
Fran Troiano
Carlos Massad
Jairo Sierra
Gustavo Rutgerson
ISO 9001
Quality Certification
ISO 27001
ISMS Certification
WE ARE MITROL
35+ years innovating with our clients
We are a team of experts passionate about technology and customer experience (CX), with over 35 years of experience helping contact centers achieve their business goals.
- Specialized in AI, CX, and Omnichannel Solutions
- We provide direct, no-intermediary support
- Robust infrastructure in world-class data centers
They already have wings to fly with Mitrol
What they say about us
"Hiring Mitrol for Cetrogar's call center has been crucial in improving customer service. Their innovative approach, advanced operator training, and strategy adaptation have optimized efficiency and problem resolution. Mitrol has turned challenges into opportunities, providing agile and high-quality service that elevates customer satisfaction. Highly recommended."
PRODUCTS
Everything you need to
boost your business
Omnichannel Contact Center
One solution, all the channels your business needs.
Omnichannel Chatbot
Intelligent and personalized conversations across all your channels.
Voicebot
Enhance your operational capacity with truly effective assistants.
Elevate your customer experience with WhatsApp Business API.
Video Call
Transform your Contact Center with personalized video calls.
Analytics
Real-time insights to make better decisions.
Work with us
We believe the key to success lies in our team!
We are looking for talented and passionate professionals—join us!
