CLOUD CONTACT CENTER AS A SERVICE
Contact Center Omnichannel
Connect with your customers through their favorite channel in an agile, simple, and consistent way...
Mitrol Omnichannel
Adapt the platform to the needs of your service and offer an omnichannel experience
Customer Experience
Easily deploy fully personalized campaigns using a friendly and intuitive framework to build and organize fluid interactions with your customers.
Easy to set up, with a Low Code environment, you can design conversational flows in each contact channel and thus offer a true omnichannel experience to your customers.
User Experience
Empower your collaborators with a platform specially designed for each user profile.
Analysts and Supervisors will enjoy a Command Center with advanced functions to govern all operational aspects in real-time consistently and under an omnichannel strategy.
Connect with your customers through their favorite channel
Omnichannel Agent
Improve your agents' performance by facilitating their management on-site or teleworking in a simple and secure way.
Agents connected from anywhere and any device, supported by collaborative assistance tools, will provide exceptional service from their unified CX application.
Implement strategies that boost your business
Customer Centric
Easily implement a strategy focused on your customers' contact preferences and increase loyalty to your company.
Digital Onboarding
Help your customers get all the value from their purchase of your products with online assistance through a Bot or Livechat.
Call Deflection
Design processes that optimize the productivity of your workforce and the experience of your customers, overflowing in different channels.
Optimize your operation and improve your business results
Better Experience
Provide exceptional service 365 days a year, at all hours and on every channel, designing collaborative processes between virtual assistants and agents.
Lower Cost
Increase occupancy levels, reduce attention time, and automate processes with a universal queue solution.
Higher Income
Improve the contact rate, reduce the abandonment level, and take advantage of each interaction with an omnichannel and multiskill.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
