ALL IN ONE CALL CENTER SYSTEM
ACD
Optimize your operation and increase the efficiency of your contact center with intelligent distribution of all your interactions.
Agilely orchestrate all business conversations
Easily organize your service queue
Route conversations taking into account the customer profile, reason for contact, waiting time, channel used, if they called previously and were not attended to, if they have an ongoing management and many more variables configurable by you.
Improve your customers' satisfaction and reduce service times
With efficient distribution, you can reduce waiting times, transfers, interaction overflows, and resolution times.
All of this will help improve customer satisfaction and optimize your service.
Ensure each inquiry finds the right agent
Distribute interactions so that each customer is attended by the best qualified agent in the shortest possible time.
The orchestration rules and priorities that the Mitrol platform has will facilitate intelligent routing to increase in first contact resolution.
Increase your response capacity with Call Blending
Easily define your agents' operational capacity by configuring the maximum number of simultaneous interactions each agent can handle.
The system automatically balances traffic according to business rules so that all inquiries are attended to.
A modular system with all the necessary functions for an efficient operation.
Dialer
Predictive, progressive, preview and power dialer
Recorder
Omnichannel recorder of audio, context, screen, and text.
IVR
Interactive audio, video, and text response system.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
