VISUAL ANALYTICS SYSTEM FOR CONTACT CENTER
Contact Center Analytics
Advanced real-time analytics for Contact Centers that will provide answers to all business questions.
All the questions that you asked about your Contact Center now have answers
Data Driven Contact Center
Take your Contact Center analytics to a new level with all the information you need to make quick data-based decisions.
Easily discover and analyze the key information of your business to adjust your strategy and define the next steps of action.
Intelligent decisions are always based on data analysis.
Manage your operation with full control over the activity and with a deep understanding of the business
Wallboard
Lead your operation with dashboards that reflect real-time KPIs so that all collaborators are motivated and aligned with business results.
Fully customizable dashboards focused on improving your business results.
Reports
Easily customize all your reports and automate their extraction.
The reporting system has an omnichannel data architecture that integrates all the metadata into a single repository, simplifying information analysis.
Transform data into important knowledge for your business
Greater Consistency
Govern your operation with objective and integrated data that facilitate decision-making based on business knowledge.
Greater Speed
Improve response times to business questions with a fully automated and real-time data flow.
Greater Productivity
Reduce the amount of manual and non-value added work of analysts in file extraction for analysis.
Greater Control
Provides greater control over the business based on important metrics analyzed in different dimensions and in real time.
Greater Efficiency
The information from all your channels and all your activity in one place to save a lot of time and energy in knowledge.
Greater Business Governance
Easily approachable knowledge about resources, agents, and customers that allow you to correct deviations and achieve business goals.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
