PREDICTIVE DIALER FOR CONTACT CENTER
Predictive Dialer
Increase the contact rate and reduce telephone costs with our integrated AI system.
Accelerate your contact strategy and boost your business profitability
Predictive
With a own and exclusive algorithm, the system predicts when an agent will be available and how many calls must be made to achieve effective contact.
Preview
All the information about the record to be contacted will be presented to the agent so that they can read, analyze, or manage before making the call.
Progressive
The system will make the number of calls once the agent is in an available state. The administrator can change the dialing mode at any time
Blaster
With power mode, the auto-dialer links the call to the IVR or BOT and has the possibility to transfer it to human agents.
Improve your agents' efficiency with the perfect script
Generate interactive scripts with a simple and friendly low-code system that enhances your agents' work by guiding and personalizing conversations..
With this application, you can design fully customized forms for each business need.
Improve voicemail detection through AI
One way to increase effective contact is with a double validation on calls
On one hand, the live voice detector will operate, and on the other, Mitrol's new and exclusive service will monitor and analyze audios to detect if there are diversions to mailboxes made prior to the call establishment.
With Mitrol, your agents will only speak with people, considerably increasing their productive time.
Optimize your process by incorporating Voicebots into your contact strategy
Mitrol technology natively integrates the auto-dialer with the AI module so you can deploy Voicebots for each business need.
Reduce costs by deploying Voicebots for outbound management.
Increase the contact rate by combining channels
The Mitrol system allows you to combine calls, Email, SMS, and WhatsApp in your contact strategy.
Develop a strategy that not only focuses on the use of calls, but also on the combination of sequential attempts through different channels to increase the contact rate.
Accelerate the contact speed with your leads
Connect the records obtained in digital channels or hosted in your CRM with the auto-dialer and you will be able to contact your potential customers in record time.
The offered API allows linking the records with the most qualified agent or group of agents to handle them and therefore have a greater opportunity for success.
A modular system with all the necessary functions for an efficient operation
ACD
Automatic and omnichannel distribution of interactions.
Recorder
Omnichannel recorder of audio, context, screen, and text.
IVR
Interactive audio, video, and text response system.
DISCOVER MORE ABOUT MITROL
Boost your business
Schedule a demo with one of our experts and discover the benefits of using Mitrol.
