Mitrol | WhatsApp for Call & Contact Center

WhatsApp Business API for Contact Center

Enhance your customers' experience with WhatsApp Business API

Provide personalized, fast, and efficient support through your customers’ preferred communication channel. Automate responses, manage inquiries, and resolve issues effectively, enhancing customer satisfaction and loyalty.

WhatsApp for Contact Center

Connect with your customers through their favorite channel

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Official Meta API

A secure line for your business

Call Deflection

Receive interactions from your IVR

Compliance

Recording of text and screen

Agents & Bots

Configurable combined support

WhatsApp, the communication your customers expect

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Compliance

Ensure quality in all WhatsApp conversations with our QA system that records text and screen.

WhatsApp Bots

Enhance your service with AI-powered bots.

Memorable Experiences

It’s time to put an end to the frustrations of endless menus. Our AI-powered bots redefine customer service, providing smooth and personalized experiences that your customers will enjoy through natural and efficient interactions.

Orchestration

With our routing system, you can direct every interaction to the ideal destination, whether it’s a conversational bot or the most qualified agent for that inquiry, ensuring a smooth and personalized experience for each customer.

Business Solutions

Combine the use of WhatsApp with other channels to provide memorable and consistent support to your customers.

WhatsApp, the best solution

Mitrol, the ultimate solution

Integrate WhatsApp into your Contact Center and transform communication with your customers.

Our platform offers detailed reports, real-time supervision, intelligent routing, customizable bots, and much more to optimize your operations.

Artificial Intelligence

Multiply your efficiency with WhatsApp Bots

Conversational and problem-solving bots

Implement AI-powered bots, trained to resolve specific inquiries related to your business and enhance your customers' experience.

Collaborative Bots

Combine the efficiency of bots with the human warmth of your agents. Our collaborative bots receive and transfer conversations when needed.

WHATSAPP EXPERIENCE

Mitrol, the best experience

Agent Experience

Empower your agents with a complete suite to collaborate, manage, and respond efficiently via WhatsApp and other contact channels.

Customer Experience

Optimize customer service by providing quick and personalized responses on WhatsApp through expert agents or resolving bots.

Omnichannel Experience

Combine WhatsApp with other channels using call deflection to reduce abandonment rates.

PRODUCTIVITY AND EFFICIENCY

Bots and agents working together

Enhance Your Customers’ Experience by Providing Exceptional Service Through Their Favorite Channel, While Saving Costs Through the Integration of AI-Powered Conversational Bots and Agent Support.

BENEFITS

Optimize your Contact Center with WhatsApp Business

Better Experience

Empower your agents with a complete suite to collaborate, manage, and respond efficiently.

Lower Cost

Reduce operational costs by using AI-powered conversational and resolution bots on WhatsApp

Greater Income

Increase your income by driving effective contact in your campaigns by combining the use of WhatsApp

DISCOVER MORE ABOUT MITROL

Boost your business

Schedule a demo with one of our experts and discover the benefits of using Mitrol.

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