SOCIAL MEDIA

Social Media module allow agents to manage interactions from customers in the company's social networks. Connected with Twitter and Facebook apps.

redes sociales contact center

Automatic contact delivery set up by agent skill level, customer category, attention priority or enterprise department.

twitter contact center

TWITTER

  • Official company Twitter account integration.
  • Direct message respond and sending (DM@)
  • Search filters by keyword, trending topics or hashtag #.
  • Agent skill level interaction distribution.
  • Get the customer account information as name and avatar
  • Can publish tweet in timeline
  • Historical user messages bettwen the company.
facebook contact center

FACEBOOK

  • Official company Facebook account integration.
  • Queque priority management
  • Agent skill level interaction distribution.
  • Private message respond and sending
  • Can publish, respond and comment on public comments in the timeline.