ON DEMAND SERVICES

TECHNICAL SUPPORT – TRAINING – INTEGRATIONS

We offer a complete tech support service, training sessions during deployment period and post-selling operative support to obtain more profitable results

servicios call center

We count with local support and I+D team to provide better interaction management solutions

soporte técnico contact center
Support

TECHNICAL SUPPORT

Our qualified Support Team is availabre 24x7 all year round to resolve reported requirements and provide recommended applications. We offer an online platform where you can do the follow-up of your requirement and rate the job done. We schedule on-site visits, new implementations accompaniment and modifications on existing services, operation examination of the running solutions and preventive treatment.
Clients Access
capacitacion contact center
Mitrol University

TRAINING

Our Knowledge Management department train your team in the effective use of the platform, with the aim of achieving the best software performance. We offer presence-based modality, virtual modality and an e-learning system available 24x7. Courses are organised by profiles, according to the functions and tasks of your team members. At the end of the course, students will receive a diploma attesting to their satisfactory completion of the course.
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Integraciones contact center
Development

INTEGRATIONS

Contact Centers use technology provided by more than one supplier. Mitrol can adapt to different multi-supplier conditions as required by each customer. Our development team use the most advanced API and Web Services methods.
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