CONTACT CENTER UNIFIED REPORTS

With Mitrol Report module obtain precise information just in time to manage your Contact Center, in a flexible and easy-to-use format.

More info
reportes call center
reportes call center

Reports platform is essential if you want to boost interactions quality and performance. Transform data into useful information to improve your operation

FEATURES


MULTIPLE TEMPLATES

+70 predefined templates that make easier the extraction of metrics and reports

KEY KPI's

Productivity, efficiency, quality, customer satisfaction

CUSTOMIZATION

Create and edit customized templates and reports

ADVANCED FILTERS

Obtain reports about agent performance, recordings, campaigns, dialer, IVR, quality and more.

KEY CONTACT CENTER REPORT

CUSTOMIZATION FACILITIES

Flexible setting options allow users specify reports to see, date rango and presentation format

REAL TIME REPORTS

Omnichannel operation real time data unified in one single web platform, easy access from any browser

BUSINESS ANALYSIS

Reports make comparisons between compaigns, groups or other categories easier, accessing globally used and accepted KPIs

DASHBOARD

Show on screens the most representative and important KPIs of your operation. If any KPI is out of the ordinary, the tool alerts supervisors and leaders about the deviation to take corrective actions just in time and avoid a bad performance

  • Real-time information about company performance
  • Take decisions founded on real information
  • Visually describe company performace, a specific department or a key operation
  • Detect problematic areas and take prompt corrective actions
dashboard call center

SCHEDULE A DEMO WITH US AND LEARN MORE ABOUT HOW CAN MITROL HELP YOU TO IMPROVE YOUR BUSINESS ROI GROWHT

solicite su demo

CONTACT