Mitrol Recorder is the fundamental piece to follow the whole business process because it allows you to know the events during transfers, hold and mute. It is a powerful tool for monitoring the interactions of the Contact Center
It facilitates quality analysts and supervisors feedback, succeeding in identifying improvement od internal business processes promptly
AUDIO & SCREEN
It permits choosing recording type (format or contacting channel) according to each business requirement
It helps ensure you comply with regulatory requirements and have precise information of each interaction for legal auditing
Record, filter, search and reproduce from an easy-to-use interface
¿HOW TO USE THE RECORDER IN CONTACT CENTER?
Allows to record interactions on demand (by either supervisors and/or agents)
These recordings can be easily exported and used during training programs and/ or for continuous improvement processes
The recordings can be programmed for execution by full time, selective, on demand, random, by agent, group, address, type of contact, DNIS, ANI, or CTI information
Playback platform of recorded files for hard deep QA analysis.
An intuitive interface with standard reproduction icons
The platform allows volumen control, fast forward, introduce bookmarks, visualize agents bookmarks (in yellow) or supervisors bookmarks (in red), pause or stop reproduction
Identify overlapping, and move forward to a specific bookmark
Speed up the reproduction without distorting the audio.
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