IVR

INTERACTIVE VOICE RESPONSE

Let your customers self-manage their queries without the necessity to turn to an agent

More info
IVR call center

Automate frequent answers and at the same time release your agents from routinary tasks, reducing your operative costs

IVR BENEFITS


SELF-MANAGEMENT

Service available 24x7 allowing customers self-manage their queries without the necessity to turn to an agent

ADVANCED SEGMENTATION

Call segmentation by category, derivation to the corresponding area depending on queries or client status

FLOW DESIGN

Easily modify your IVR flows through a self-management and intuitive interface, with a drag-and-drop methodology

CALL CONTEXT TRASNFERENCE

When the agent answers the call, he/she receives all the infromation collected by the IVR so that it is not necessary for the customer to repeat his/her data.

IVR KEY FUNCTIONS

EASY CUSTOMIZATION:

Customer easy auto set up thats allows to transfer meaningful interactions to the best qualified agent, or give your customers the chance to resolve certain needs automaticaaly without the assistance of an agent, 24 hours a day, 7 days a week.

REAL TIME REPORTS

Access to more than 70 pre-designed reports. Monitor remotely operation status, channels occupancy, and more. Easily generate statistic and exportable information

100% AUTOMATION

Automate your operation incorporating Text-To-Speech (TTS) and Automatic Speech Recognition (ASR). Customize clients greeting depending day or nigh hours or celebrations.

CONTACT CENTER IVR


CONTACT