Automate frequent answers and at the same time release your agents from routinary tasks, reducing your operative costs
Service available 24x7 allowing customers self-manage their queries without the necessity to turn to an agent
Call segmentation by category, derivation to the corresponding area depending on queries or client status
Easily modify your IVR flows through a self-management and intuitive interface, with a drag-and-drop methodology
CALL CONTEXT TRASNFERENCE
When the agent answers the call, he/she receives all the infromation collected by the IVR so that it is not necessary for the customer to repeat his/her data.
IVR KEY FUNCTIONS
Customer easy auto set up thats allows to transfer meaningful interactions to the best qualified agent, or give your customers the chance to resolve certain needs automaticaaly without the assistance of an agent, 24 hours a day, 7 days a week.
REAL TIME REPORTS
Access to more than 70 pre-designed reports. Monitor remotely operation status, channels occupancy, and more. Easily generate statistic and exportable information
Automate your operation incorporating Text-To-Speech (TTS) and Automatic Speech Recognition (ASR). Customize clients greeting depending day or nigh hours or celebrations.