DIGITAL CHANNELS

EMAIL - SMS - CHAT - SOCIAL MEDIA

Handle all interactions from multiple channels in a single agent app interface

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servicios call center

Easily set the interaction distribution according to the best qualified agent, client characteristics, attention priorities, area or department.

email contact center
Web Mailing

EMAIL

Integrate EMAIL as a channel of contact. Search keywords in the subject of the email to transfer the messsage to the correct and qualified agent. Set predetermined templates to answer FAQs. You can view the message history of a client and the operation classification
sms contact center
Short Message Service

SMS

Manage Inbound and outbound text messages from the same inteface. Agents can easily alternate between calls and SMS during interactions. Set predetermined templates to answer FAQs. Schedule automatic message sending according to the operation. Go over ourbound messages before sending them. Access to message history
chat contact center
web & app mobile

CHAT

Set predetermined templates to answer FAQs. Generate different service queues depending on the chat purpose. Send and receive attached files. Incorporate an interactive bot through predetermine key words or NLU. Real time and historical reports about agents performance. Personal information required to identy the customer and start a conversation. Automatic chat closing after a period of inactivity
capacitacion contact center
RRSS

SOCIAL MEDIA

Social media management from the same front-end. Set priorities according to the client and/or query. Real time and historical reports about operation performance. Text analysis. After-work surveys.

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