OMNICHANNEL AGENT

Manage all contact channels of your company consistently from a single unified platform, offering your customer the final benefit of establishing contact through the preferred channel, whether telephone, email, SMS, chat, WhatsApp or social network

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agente call center

It does not matter which is your customers favourite channel, agents can serve INBOUND, OUTBOUND or OMNICHANNEL BLENDING campaigns

BENEFITS


OMNICHANNEL FRONT-END

From a single interface handle all interactions from multiple channels

CONTACT HISTORY

Screen pop-ups show agents all the relevant information about the customer, contact record and contextualized browsing in the IVR

COACHING AND CONFERENCE

Agents can communicate with their supervisor through a private chat to get advice

FORMS

Forms for real time data load, and business script with frequently asked questions and answers

CONTACT HISTORY

Keep the conversation context of the ongoing interaction, enabeling agents to deliver a customised attention and a prompt answer

aplicacion agente call center con historial de contacto

SOFTPHONE

Its a simple, intuitive and easy-to-use tool

  • Configurable agent status
  • Management statistics
  • Interaction classification
  • Private chat with supervisor
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CONTACT